General Info

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions (“Terms“). If you are unhappy with any aspect of these, then you should contact one of our customer service advisors before placing an order with us. This website and our Terms have been designed for use within the United Kingdom and under English law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty that the use of this website from outside the UK complies with any applicable non-English laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. The Terms in place at the time of your order will apply to the contract between you and us. If we have to revise these Terms and this has a material impact on your order, we will contact you to give you reasonable advanced notice, and let you know how to cancel the contract if you are not happy with the changes.

Placing an Order

After you place an order, you will receive an e-mail acknowledging that we have received your order. However, please note this does not mean that your order has been accepted. Our acceptance of your order will take place as described below.

We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been (or are about to be) dispatched (“Dispatch Confirmation“). The contract between us will only be formed when we send you the Dispatch Confirmation.

If for any reason we are unable to supply you with the product (i.e. the product is out of stock, no longer unable or we cannot meet your requested delivery date) we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.

Delivery

We will deliver the products to you as soon as possible. All deliveries will be tracked and signed for. If you are not in at the time of delivery, a card will be left with instructions for re-delivery or you can pick up the parcel at your local sorting office the following day.

If our supply of the products is delayed by an event outside our control then we will contact you and take the relevant steps to minimise the effects of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Recorded Delivery: Monday to Friday only. Please allow 5 working days.

Parcels over 2kg: Parcelforce 48hr service

Overseas and non-mainland UK delivery: Postage is charged at a cost. Delivery times may vary. Please allow 7-14 days.

Returns

The Returns and Money back guarantee Policy is for goods purchased on the website or over the telephone. We will only refund or exchange unused products if they are returned to us in their original packaging and unmarked in a re-saleable condition. We hope that you will be pleased with your order. If you have any problems, please notify us in writing, by phone or by email, within seven days of receipt of your order. Any correspondence should be sent to:

MOUDE Ltd, Moude House, 61 Wigan rd, Bolton, BL3 5QH.

Email: Sales@moude.co.uk Phone: +44 7745 600 234

If you return items for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped and boxed securely. For your protection we recommend that you obtain a 'certificate of postage' from the Post Office, as we cannot accept liability for goods lost in transit. Replacement goods will be sent to you free of additional postage and packaging costs using our standard delivery tariff. All returns should be sent to: MOUDE Ltd, Moude House, 61 Wigan rd, Bolton, BL3 5QH

Products & Packaging

The images of the products on our website are for illustrative purposes only. The packaging and colour of the product may vary from that shown in images on our website.

Payment & Taxes

We accept online payment in a secure environment by credit or debit card. We currently accept Visa, MasterCard, Delta, and Switch. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Company Information

MOUDE is a limited company registered in England with a registered number: 10638151                        The registered details are: MOUDE Ltd, Moude House, 61 Wigan rd, Bolton, BL3 5QH | +44 7745 600 234 | sales@moude.co.uk www.moude.co.uk

Privacy Statement

Privacy Statement MOUDE Ltd.

By using our services you are providing certain personal data to us. We only retain and use the personal data provided directly by you or for which it is clear that it has been supplied to us to be processed. Your privacy is of great importance to us. Therefore we process your personal data with the utmost care and in compliance with the requirements laid down by the UK Personal Data Protection Act. We will not provide any personal data to third parties without your permission. We use the following data to process orders:

- Name and address
- Telephone number
- Billing address
- Email address
- Payment details

Newsletter

We have a newsletter to keep our customers informed or our latest products. Your email address will be added to the list of subscribers with your explicit consent only. Each newsletter contains a link to unsubscribe.

Cookies

In order to provide you with optimum service we may use cookies. Cookies are small text files that can be read by a webserver in the domain that put the cookie on your hard drive. Cookies are used to store your preferences and settings.

Google Analytics

To compile analytics such as how often users visit our website and what pages they view, we use Google Analytics. Google Analytics collects the IP address assigned to you on the date you visit the website. We only use the information we get from Google Analytics to maintain and improve our website’s technical performance. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Our website features social media buttons. These buttons are used by the providers of these services to collect your personal data.

This statement is not applicable to third-party websites connected to this website through links. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner. We recommend you read each website’s privacy statements before using them.

Security

We take security measures to reduce misuse of and unauthorized access to personal data. We keep statistics on our website to give us access to individual data. However, we only access individual data where necessary for the purposes set out in this statement.

We reserve the right to modify this statement at any time.